Frequently Asked Questions
Q: What is the origin of Charge Coffee?
A: Charge Coffee is single origin coffee from Guatemala. Guatemala is often ranked amongst the top countries in the world for producing coffee. We wanted a coffee that was organic and had a smooth taste that we could drink every day.
Q: Why single origin and not a blend?
A: Most coffee companies produce "blends" as a way to use cheap coffee beans. Single origin coffee uses one bean. We buy premium coffee beans and do not mix with lower quality beans.
Q: What level of roast is Charge?
A: Charge is a City+ roast. This falls in between a light and medium roast. The darker the roast, the fewer antioxidants the coffee will retain. We try to balance health and taste.
Q: Do you only sell whole bean?
A: Yes - we never compromise on freshness. It would violate our core beliefs to sell pre-ground coffee.
Q: Is Charge always the same coffee bean?
A: We will always strive to perfect Charge. If we find an organic bean that can enhance the experience, we will consider it. For now we only use our one coffee.
Q: Do you make Charge in pods for single cup machines?
A: No we do not. It is not possible to provide fresh coffee in this form.
Copper One Subscription Logistics
Q: When do I get billed and when do I receive my order?
A: First order - You will be billed today and your coffee will ship this Tuesday. If you order on a Tuesday your order will be shipped the following Tuesday.
All other orders - You will be billed every other Monday and your coffee will ship every other Tuesday.
Q: How do I pause/cancel my subscription?
A: Create a customer account and pause/cancel your subscription through the "manage subscriptions" portal.
Q: Can I order coffee monthly?
A: All subscriptions have a frequency of 'every two weeks'. However, you can skip every other order in the "manage subscriptions" portal to effectively create a monthly subscription.
Q: How do I change how many bags I receive?
A: You can update your order quantity by clicking "swap product" in the "manage subscriptions" portal.